PRIVACY POLICY
Effective Date: May 19, 2026
Encore Career Lab ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information when you visit encorecareerlab.com (the "Site") or engage with our services.
By using our Site or services, you agree to the terms of this Privacy Policy.
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INFORMATION WE COLLECT
We collect information you voluntarily provide to us, including:
- Name
- Email address
- Phone number (mobile or landline)
- Business or professional background
- Any messages, responses, or details you submit through our chat widget, forms, or scheduling tools
- Information you share during consultations, calls, or program participation
We may also automatically collect limited technical information when you visit our Site, such as your IP address, browser type, device type, and pages visited. This data helps us understand how visitors use the Site and improve the user experience.
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HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Respond to your inquiries and provide the information or services you request
- Schedule and conduct consultations and program sessions
- Send you appointment reminders, program updates, and other transactional messages
- Send you promotional messages, educational content, and offers (only with your consent)
- Improve our Site, programs, and overall client experience
- Comply with applicable laws and regulations
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SMS AND TEXT MESSAGING
If you provide your mobile phone number through our chat widget or any form on our Site, and you opt in to receive text messages, you consent to receive SMS messages from Encore Career Lab. These messages may include appointment confirmations, program reminders, follow-up communications, and (if you separately consent) promotional messages.
- Message frequency varies based on your engagement with our services.
- Message and data rates may apply.
- You may opt out at any time by replying STOP to any message. You may reply HELP for assistance.
- Your mobile phone number and SMS consent will never be shared, sold, or transferred to any third party or affiliate for marketing purposes.
- Consent to receive text messages is not a condition of purchasing any product or service.
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HOW WE SHARE YOUR INFORMATION
We do not sell, rent, or trade your personal information. We may share limited information only in the following situations:
- With trusted service providers who help us operate our business (such as scheduling platforms, email delivery providers, CRM systems, and payment processors), and only to the extent necessary for them to provide their services
- When required by law, court order, or legal process
- To protect our rights, property, or the safety of our clients or others
Mobile phone numbers and SMS opt-in data are never shared with third parties or affiliates for marketing or promotional purposes.
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COOKIES AND TRACKING
Our Site may use cookies and similar tracking technologies to enhance functionality and analyze Site usage. You can adjust your browser settings to refuse cookies, though some features of the Site may not function properly as a result.
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DATA SECURITY
We take reasonable steps to protect the information you share with us using industry-standard security measures. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
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YOUR CHOICES
You have the right to:
- Request access to the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your personal information, subject to legal and operational limitations
- Opt out of marketing emails by clicking "unsubscribe" in any email
- Opt out of SMS messages by replying STOP
To exercise any of these rights, contact us at jack@encorecareerlab.com.
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CHILDREN'S PRIVACY
Our services are intended for adults, particularly professionals approaching or in retirement. We do not knowingly collect personal information from anyone under the age of 18.
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CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page will reflect the date of the most recent revision. Continued use of our Site after changes are posted constitutes acceptance of the updated policy.
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CONTACT US
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Encore Career Lab
Atlanta, Georgia
Phone: +1 706-705-7738
Email: jack@encorecareerlab.com